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- Thu, 12 Sep 2019
- 06:21:20 UTC
We have identified an outage on our services, at this stage, some services should be facing network timeouts and degraded performance.
Our network engineers and sysadmins are investigating the issue at the moment.
Further findings and updates will be updated on this status page.
- 06:38:01 UTC
We have been notified of a Datacenter primary and backup chiller failure. Some clients are facing significant packet loss at this stage.
We are working with the datacenter to have the services running ASAP
- 07:00:24 UTC
Engineers are now attempting bypass on main chiller
- 08:34:38 UTC
We're still waiting for updates.
- 09:09:07 UTC
Mechanical aspects of the chillers were patched. Currently, software-related patches are being applied.
Once the chillers are taken back online, we will begin booting up affected Virtual Machines.
- 10:47:18 UTC
The temperatures of the datacenter are lowering, while the software-related patches are being applied; portable HVAC systems will be taken into the data center to control the temperatures that will help boot up affected nodes.
- 11:10:14 UTC
Emergency HVAC is at the data center, we have taken most of our nodes online balancing temperature, our team is booting up your servers at the moment.
We expect your servers to come online as the boot queue completes.
- 13:18:31 UTC
Over 70% of the affected VMs has been booted up, and we're working on the remaining.
- 16:29:54 UTC
Affected servers have been booted up. A detailed incident report will be sent to your email within the next seven business days.
We thank you for cooperating with us, if there is anything we can help, please raise a ticket at https://app.cloudcone.com
[Resolved] Service OutageThis incident lasted 10 hours and 8 minutes.
- Past notices
- No further notices from the past 7 days.