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    • Los Angeles Network

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Previous Incidents

[Resolved] Service Outage

This incident lasted 10 hours and 8 minutes.
  • Live Chat
  • Cloud View
  • Hypervisors
  • Dedicated Instance API
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  • Website
  • Los Angeles
  • DNS Management
  • API
  • Cloud Server Management
  • Dedicated Server Management
  • Support Desk
  • Compute Instance API
  • CDN Management
  • Cloud Console
Thu, 12 Sep 2019
06:21:20 UTC

We have identified an outage on our services, at this stage, some services should be facing network timeouts and degraded performance.

Our network engineers and sysadmins are investigating the issue at the moment.

Further findings and updates will be updated on this status page.

06:38:01 UTC

We have been notified of a Datacenter primary and backup chiller failure. Some clients are facing significant packet loss at this stage.

We are working with the datacenter to have the services running ASAP

07:00:24 UTC

Engineers are now attempting bypass on main chiller

08:34:38 UTC

We're still waiting for updates.

09:09:07 UTC

Mechanical aspects of the chillers were patched. Currently, software-related patches are being applied.

Once the chillers are taken back online, we will begin booting up affected Virtual Machines.

10:47:18 UTC

The temperatures of the datacenter are lowering, while the software-related patches are being applied; portable HVAC systems will be taken into the data center to control the temperatures that will help boot up affected nodes.

11:10:14 UTC

Emergency HVAC is at the data center, we have taken most of our nodes online balancing temperature, our team is booting up your servers at the moment.

We expect your servers to come online as the boot queue completes.

13:18:31 UTC

Over 70% of the affected VMs has been booted up, and we're working on the remaining.

16:29:54 UTC

Affected servers have been booted up. A detailed incident report will be sent to your email within the next seven business days.

We thank you for cooperating with us, if there is anything we can help, please raise a ticket at https://app.cloudcone.com

No further notices from the past 7 days.