Degraded Performance

Major incident Website [US] Los Angeles Hosted Email Nodes [US] Los Angeles Compute Nodes Cloud View Payment Processing Support Ticket Management DNS Instance Management CDN Instance Management Email Instance Management Dedicated Instance Management Compute Instance Management Cloud Control Panel Networking Gear API Internet Backbone
2 hours, 18 minutes

Updates

Resolved

Marking issue as resolved

July 28, 2020 · 01:11 PM UTC
Monitoring

Case resolved, network should be back to normal. We will be monitoring this for another hour.

July 28, 2020 · 12:10 PM UTC
Investigating

The network issue is still being investigated. We are awaiting updates from our partner datacenter in LA, USA, as they work on the case.

It appears to be a DDoS attack, as multiple switches are currently being affected.

July 28, 2020 · 11:24 AM UTC
Issue

We have identified a performance degradation on our network, some clients are experiencing intermittent timeouts.

Our network engineers and sysadmins are investigating the issue at the moment.

Further findings and updates shall be updated on this status page.

July 28, 2020 · 10:56 AM UTC