Intermittent Network Timeouts/TLS Handshake Issues

Major incident Networking Gear SC2 Nodes [US] Los Angeles Cloud Control Panel Dedicated Instance Management [US] Los Angeles Partner Nodes
Jul 09 (Thu), 2026 08:15 AM UTC · 10 hours, 9 minutes

Updates

Investigating

Our team is currently investigating intermittent network timeouts and SSL/TLS connectivity issues affecting some services hosted in our Los Angeles (DC3) infrastructure following the recent datacenter migration.

Affected customers may experience one or more of the following:

  • Intermittent network timeouts.
  • HTTPS/SSL connections failing or timing out during the TLS handshake.
  • Inability to reach certain third-party websites, APIs, or package repositories.
  • Software updates, and other outbound HTTPS requests intermittently failing.
  • Slower than expected connectivity to specific network destinations.

These issues do not affect all destinations or all customers and may be intermittent depending on the network path.

Our networking team is actively investigating the underlying cause and implementing corrective measures to restore normal connectivity.

July 9, 2026 · 08:15 AM UTC

← Back