Partial Service Outage

Major incident Compute Nodes [US] Los Angeles Hosted Email Nodes [US] Los Angeles
2021-03-20 17:11 UTC · 4 hours, 49 minutes, 10 seconds

Updates

Resolved

We thank you for your corporation and understanding on this incident, if you need further information, please raise a ticket at our client area.

March 20, 2021 · 10:00 PM UTC
Investigating

It is identified that a Cisco Supervisor Module is primarily causing the issue. Upstream providers are currently investigating this further.

March 20, 2021 · 07:07 PM UTC
Monitoring

Issue has been affected onto our main website, we’re actively working with our upstream providers to resolve this incident.

March 20, 2021 · 05:46 PM UTC
Investigating

The incident is related to our Los Angeles upstream provider. Issue has been identified, we’re closely monitoring the network at the moment.

March 20, 2021 · 05:33 PM UTC
Investigating

We have identified an outage on our services, at this stage, some services should be facing network timeouts and degraded performance.

Our network engineers and sysadmins are investigating the issue at the moment.

Further findings and updates will be updated on this status page.

March 20, 2021 · 05:12 PM UTC

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